LMSZAI REFUND POLICY
Last Updated: January 15, 2025
At LMSZAI, we want you to be completely satisfied with your learning experience. This Refund Policy explains our 30-day money-back guarantee and refund procedures.
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QUICK SUMMARY
✓ 30-Day Money-Back Guarantee on all course purchases
✓ No questions asked within 30 days
✓ Full refund to original payment method
✓ Refund processed within 5-10 business days
✓ Some conditions apply (see details below)
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1. 30-DAY MONEY-BACK GUARANTEE
We stand behind the quality of our courses. If you're not satisfied with a course purchase, you can request a full refund within 30 days.
What This Means:
- Purchase any course risk-free
- Try it for 30 days
- Request refund if not satisfied
- Get your money back, no questions asked
Our Commitment:
We believe in our courses and instructors. The 30-day guarantee shows our confidence in delivering value to every student.
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2. REFUND ELIGIBILITY
2.1 Eligible for Refund
You CAN request a refund if:
✓ Purchase made within last 30 days
✓ Consumed less than 30% of course content
✓ No certificate has been issued
✓ Course purchased directly through LMSZAI
✓ You comply with our Terms of Service
✓ This is not an abuse of refund policy
2.2 Not Eligible for Refund
You CANNOT request refund if:
✗ More than 30 days have passed since purchase
✗ You've completed more than 30% of course
✗ Certificate has already been issued
✗ Course purchased through third party
✗ Course received as gift (original purchaser must request)
✗ Course was free or promotional
✗ You've violated Terms of Service
✗ Pattern of refund abuse detected
✗ Bundle where some courses were completed
2.3 Special Cases
Course Bundles:
- Full refund if no courses in bundle have been started
- Partial refund for unused courses in bundle (minus completed course value)
- If one course started, entire bundle not refundable
Gift Purchases:
- Only original purchaser can request refund
- Must be within 30 days of purchase (not gift redemption)
- Contact support with order details
Promotional Courses:
- Free courses: Not eligible for refund (nothing to refund)
- Heavily discounted (>90% off): May not be eligible
- Promotional bundles: Special terms apply
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3. HOW TO REQUEST A REFUND
3.1 Through Your Account (Recommended)
Step 1: Log into your LMSZAI account
Step 2: Go to "My Purchases" or "Purchase History"
(Found in Account Settings)
Step 3: Find the course you want to refund
Step 4: Click "Request Refund" button
Step 5: Select reason (optional but helpful)
- Course not as described
- Technical issues
- Changed my mind
- Found alternative
- Other
Step 6: Submit request
Step 7: Receive confirmation email
3.2 Via Email
If you cannot access your account:
Email: refunds@lmszai.com
Include:
- Your full name
- Email address used for purchase
- Order number or transaction ID
- Course name
- Reason for refund (optional)
- Original payment method
Subject Line: "Refund Request - [Your Name] - [Order Number]"
Example Email:
"Dear LMSZAI Refund Team,
I would like to request a refund for the following purchase:
Name: Rajesh Kumar
Email: rajesh@email.com
Order Number: ORD-2025-123456
Course: Complete Web Development Bootcamp
Purchase Date: January 10, 2025
Reason: Course content not as expected
Please process my refund to the original payment method.
Thank you,
Rajesh Kumar"
3.3 Via Support
Contact our support team:
- Live Chat: Available 24/7 on website
- Phone: +91 80-1234-5678 (Mon-Fri, 9 AM - 6 PM IST)
- Support Form: Contact page on website
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4. REFUND PROCESSING TIMELINE
4.1 Review Period
- Request received: Immediate confirmation
- Review process: 24-48 hours
- Approval notification: Via email
4.2 Refund Processing
Once approved:
- Refund initiated: Within 24 hours
- Processing time: 5-10 business days
- Funds in your account: Depends on payment method
4.3 Total Timeline
From request to money in account:
- Best case: 5-7 days
- Typical: 7-12 days
- Maximum: 15 business days
If you don't receive refund within 15 business days:
- Contact: refunds@lmszai.com
- Provide: Order number and request date
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5. REFUND METHODS
Refunds are issued to ORIGINAL PAYMENT METHOD ONLY.
5.1 Credit/Debit Card
- Processing time: 5-10 business days
- Appears as credit on card statement
- Descriptor: "LMSZAI REFUND"
5.2 PayPal
- Processing time: 3-5 business days
- Appears in PayPal balance
- Email notification from PayPal
5.3 UPI / Net Banking (India)
- Processing time: 5-7 business days
- Credited to original bank account
- Check with your bank if delayed
5.4 Digital Wallets
- Processing time: 3-5 business days
- Credited to original wallet
- Notification from wallet provider
5.5 Bank Transfer
- Processing time: 5-10 business days
- International transfers: 10-15 days
- May include currency conversion
Note: We cannot refund to different payment method than original purchase.
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6. SUBSCRIPTION REFUNDS
6.1 Monthly Subscriptions
First Month:
- Full refund if requested within 7 days of first charge
- Must cancel within trial period if applicable
Subsequent Months:
- No refunds for renewal charges
- Can cancel anytime to stop future charges
- Access continues until end of current billing period
6.2 Annual Subscriptions
Within 30 Days:
- Full refund of annual subscription fee
- Must have minimal usage (less than 30% of content accessed)
After 30 Days:
- Prorated refund based on unused months
- Minus processing fee (10% of refund amount)
- Minimum 3 months must remain on subscription
Example:
Annual subscription: $290
Used: 4 months
Remaining: 8 months
Refund calculation: (8/12) × $290 = $193.33
Processing fee: $19.33
Final refund: $174.00
6.3 Canceling Subscriptions
To avoid future charges:
- Cancel before renewal date
- Access continues until period ends
- No refund for current period (after 7 days)
How to Cancel:
1. Go to Account Settings
2. Select "Subscription"
3. Click "Cancel Subscription"
4. Confirm cancellation
5. Receive confirmation email
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7. SPECIAL CIRCUMSTANCES
7.1 Technical Issues
If you experience technical problems:
BEFORE requesting refund:
1. Contact technical support: support@lmszai.com
2. Try troubleshooting steps provided
3. Allow 48 hours for resolution
If issue cannot be resolved:
- Full refund granted regardless of 30% rule
- Extended refund period may be granted
- Email: support@lmszai.com
Common technical issues:
- Video playback problems
- Unable to access course materials
- Platform errors preventing learning
- Download issues
7.2 Course Quality Issues
If course content has quality problems:
Examples:
- Outdated information
- Poor audio/video quality
- Misleading course description
- Missing promised content
- Incomplete course
Action:
1. Report to: quality@lmszai.com
2. Provide specific details
3. Allow 48 hours for review
4. Refund or course replacement offered
We take quality seriously and will investigate all reports.
7.3 Medical/Personal Emergencies
In case of serious circumstances:
- Medical emergencies
- Family emergencies
- Unexpected life events
We may grant refunds outside standard policy.
Contact: refunds@lmszai.com with explanation
Include: Supporting documentation if available
We review on case-by-case basis.
7.4 Duplicate Purchases
Accidentally purchased same course twice?
- Contact immediately: refunds@lmszai.com
- Full refund for duplicate purchase
- No 30-day limit for duplicates
- Usually processed within 24 hours
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8. NON-REFUNDABLE ITEMS
The following are NOT eligible for refunds:
8.1 Services Already Rendered
- Completed courses with certificates issued
- Fully consumed content
- Downloadable materials already downloaded extensively
8.2 Add-On Services
- Certificate reissuance fees
- Expedited processing fees
- Administrative fees
8.3 Subscriptions (After Period)
- Platform subscriptions beyond 30 days (unless prorated)
- Renewal charges after 7 days
8.4 Third-Party Purchases
- Courses purchased through other platforms
- Gift card purchases
- Affiliate or partner purchases
8.5 Promotional Items
- Free courses (nothing to refund)
- Promotional gifts or bonuses
- Loyalty rewards
8.6 Processing Fees
- Payment processing fees (non-refundable)
- Currency conversion fees
- Bank transfer fees
8.7 Other
- Donations or tips to instructors
- Charitable contributions
- Course materials purchased separately
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9. PARTIAL REFUNDS
Partial refunds may be granted in certain situations:
9.1 Course Bundles
- Full bundle price minus value of completed courses
- Pro-rated based on courses accessed
9.2 Annual Subscriptions (After 30 Days)
- Unused months minus processing fee
- Minimum 3 months must remain
9.3 Course Updates
- If course significantly changed after purchase
- Partial refund for depreciated content
9.4 Special Circumstances
- Determined on case-by-case basis
- Manager approval required
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10. REFUND ABUSE PREVENTION
To maintain fairness for all users, we monitor refund patterns.
10.1 What Constitutes Abuse
- Requesting refunds for majority of purchases
- Completing courses then requesting refunds
- Multiple refund requests in short period
- Downloading all materials then requesting refund
- Pattern of purchasing, consuming, and refunding
10.2 Consequences of Abuse
If abuse detected:
- Refund request may be denied
- Account may be flagged
- Future refund requests require verification
- Account may be suspended or terminated
- Legal action for fraud in extreme cases
10.3 Fair Use
We understand legitimate reasons for refunds:
- Course not as expected
- Technical difficulties
- Change in circumstances
- Better alternative found
We only flag patterns suggesting system abuse.
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11. CHARGEBACKS
11.1 Before Initiating Chargeback
Please contact us BEFORE filing chargeback with bank:
- Email: billing@lmszai.com
- Phone: +91 80-1234-5678
- Most issues resolved quickly
11.2 Chargeback Consequences
If you file chargeback without contacting us:
- Your account may be suspended immediately
- Access to all courses revoked
- Additional fees may apply
- May affect future purchases
We prefer to resolve issues directly.
11.3 Responding to Chargebacks
If chargeback filed:
- We provide evidence of purchase and usage
- Bank makes final decision
- May take 60-90 days to resolve
11.4 Winning Chargeback
If bank rules in your favor:
- You receive refund from bank
- Account remains suspended
- Cannot re-register
11.5 Losing Chargeback
If bank rules in our favor:
- Charges reinstated
- Chargeback fee added to your account
- Account may remain suspended until paid
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12. REFUND STATUS TRACKING
12.1 Check Refund Status
Through Account:
1. Login to LMSZAI
2. Go to "Purchase History"
3. View "Refund Status" column
• Pending Review
• Approved
• Processing
• Completed
• Denied
Via Email:
- Check email used for purchase
- Look for refund confirmation
- Check spam/junk folder
Contact Support:
- Email: refunds@lmszai.com
- Provide order number
- Ask for status update
12.2 Refund Status Meanings
Pending Review:
- Request received
- Under review by team
- Typically 24-48 hours
Approved:
- Refund approved
- Being processed
- Expect funds in 5-10 days
Processing:
- Sent to payment processor
- Being credited to your account
- Check with bank if delayed
Completed:
- Refund successfully processed
- Funds should be in your account
- Contact bank if not received
Denied:
- Refund request not approved
- Reason provided in email
- Can appeal decision
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13. APPEALS AND DISPUTES
13.1 If Refund Denied
You can appeal if:
- You believe decision was incorrect
- You have additional information
- Special circumstances apply
How to Appeal:
1. Email: appeals@lmszai.com
2. Reference original request
3. Explain why you're appealing
4. Provide supporting information
5. Manager will review within 5 business days
13.2 Escalation Process
If still unsatisfied:
1. Request supervisor review
2. Email: billing@lmszai.com
3. Mark as "Refund Appeal - Escalation"
4. Senior manager reviews
5. Final decision provided
13.3 Alternative Resolution
If dispute cannot be resolved:
- Contact consumer protection agency in your region
- Seek mediation services
- Review Terms of Service for dispute resolution
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14. INTERNATIONAL REFUNDS
14.1 Currency Exchange
- Refunds processed in original purchase currency
- Exchange rates may vary from purchase date
- Bank may charge conversion fees
- Final amount may differ slightly
14.2 International Transfer Fees
- Bank may charge receiving fees
- Intermediary bank fees possible
- We refund full purchase amount
- Third-party fees not covered by LMSZAI
14.3 Processing Times
International refunds may take longer:
- Domestic: 5-10 business days
- International: 10-15 business days
- Some countries: Up to 20 business days
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15. CONTACT INFORMATION
For Refund Inquiries:
Refund Team:
Email: refunds@lmszai.com
Response time: 24-48 hours
Billing Support:
Email: billing@lmszai.com
Phone: +91 80-1234-5678
Hours: Monday-Friday, 9 AM - 6 PM IST
General Support:
Email: support@lmszai.com
Live Chat: Available 24/7 on website
Appeals:
Email: appeals@lmszai.com
Mailing Address:
LMSZAI Refund Department
LMSZAI Learning Platform
Bengaluru, Karnataka, India
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16. POLICY CHANGES
We may update this Refund Policy periodically.
Changes:
- Posted on this page with new "Last Updated" date
- Material changes: Email notification
- Continued use constitutes acceptance
Check back regularly for updates.
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17. FREQUENTLY ASKED QUESTIONS
Q: How long do I have to request a refund?
A: 30 days from purchase date for full refund.
Q: Will I get a full refund?
A: Yes, if within 30 days and consumed less than 30% of content.
Q: How long until I receive my money?
A: Typically 7-12 business days from approval.
Q: Can I get a refund after completing the course?
A: No, refunds not available if certificate issued or >30% completed.
Q: What if I bought multiple courses?
A: Each course refunded separately if eligible.
Q: Can someone else request refund for me?
A: No, must be requested by account holder or original purchaser.
Q: What if the course was a gift?
A: Original purchaser must request refund.
Q: Do I need to provide a reason?
A: No, but it helps us improve our courses.
Q: Will I lose access immediately?
A: Yes, access revoked once refund processed.
Q: Can I re-purchase the course later?
A: Yes, but may not be eligible for future refund.
Q: What about subscription refunds?
A: Full refund if within 7 days of first monthly charge, or 30 days for annual.
Q: Can I get refund if I had technical issues?
A: Yes, contact support first for resolution or refund.
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SUMMARY
✓ 30-day money-back guarantee on all purchases
✓ Request through account or email
✓ Processed within 5-10 business days
✓ Refund to original payment method
✓ Must have consumed less than 30% of course
✓ No refund after certificate issued
✓ Subscription refunds have different terms
We're committed to your satisfaction. If you have any questions about refunds, please contact us at refunds@lmszai.com
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RELATED POLICIES
- Terms & Conditions
- Privacy Policy
- Cookie Policy
- Subscription Terms
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EFFECTIVE DATE
This Refund Policy is effective as of January 15, 2025.
© 2025 LMSZAI. All rights reserved.